:root {
    /* Colors */
    --primary-blue: #1c5fd2;
    --primary-green: #2ecc71;
    --primary-orange: #d35400;
    --primary-red: #e74c3c;
    --primary-purple: #9b59b6;
    
    --light-blue: #e8f0fe;
    --light-green: #eafaf1;
    --light-orange: #fdf2e9;
    --light-red: #fdedec;
    
    --text-main: #1d253b;
    --text-muted: #6e7687;
    --bg-body: #f4f6f9;
    --bg-card: #ffffff;
    --border-color: #e2e5ec;
    
    /* Shadows */
    --shadow-sm: 0 2px 4px rgba(0,0,0,0.02);
    --shadow-md: 0 4px 12px rgba(0,0,0,0.05);
    
    /* Border Radius */
    --br-sm: 8px;
    --br-md: 12px;
    --br-lg: 16px;
    
    /* Fonts */
    --font-family: 'Poppins', sans-serif;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: var(--font-family);
    background-color: var(--bg-body);
    color: var(--text-main);
    line-height: 1.5;
}

.dashboard-container {
    max-width: 1440px;
    margin: 0 auto;
    padding: 24px;
    display: flex;
    flex-direction: column;
    gap: 24px;
}

/* Header Styles */
.dashboard-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
}

.header-titles h1 {
    font-size: 28px;
    font-weight: 800;
    color: var(--text-main);
    text-transform: uppercase;
    letter-spacing: -0.5px;
}

.header-titles p {
    font-size: 14px;
    color: var(--text-muted);
    font-weight: 500;
}

.header-actions {
    display: flex;
    gap: 16px;
    align-items: center;
}

.search-box {
    position: relative;
    display: flex;
    align-items: center;
}

.search-box i {
    position: absolute;
    left: 12px;
    color: var(--text-muted);
    font-size: 18px;
}

.search-box input {
    padding: 10px 16px 10px 38px;
    border: 1px solid var(--border-color);
    border-radius: var(--br-sm);
    font-family: var(--font-family);
    font-size: 14px;
    outline: none;
    width: 250px;
    transition: all 0.3s ease;
}

.search-box input:focus {
    border-color: var(--primary-blue);
    box-shadow: 0 0 0 3px rgba(28, 95, 210, 0.1);
}

.btn-primary {
    background-color: var(--primary-blue);
    color: white;
    border: none;
    padding: 10px 20px;
    border-radius: var(--br-sm);
    font-family: var(--font-family);
    font-size: 14px;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    transition: background-color 0.3s ease;
}

.btn-primary:hover {
    background-color: #154bad;
}

.btn-secondary {
    background-color: white;
    color: var(--text-main);
    border: 1.5px solid var(--border-color);
    padding: 10px 18px;
    border-radius: var(--br-sm);
    font-family: var(--font-family);
    font-size: 14px;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    transition: all 0.2s ease;
}

.btn-secondary:hover {
    border-color: var(--primary-blue);
    color: var(--primary-blue);
    background-color: var(--light-blue);
}

.btn-text {
    background: transparent;
    border: none;
    color: var(--primary-red);
    font-weight: 700;
    font-size: 13px;
    cursor: pointer;
    padding: 8px;
    text-decoration: underline;
}

.btn-text:hover {
    color: #c0392b;
}

.btn-home {
    background-color: var(--light-green);
    color: var(--primary-green);
    border: 1.5px solid var(--primary-green);
    padding: 10px 20px;
    border-radius: var(--br-sm);
    font-family: var(--font-family);
    font-size: 14px;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
    text-decoration: none;
    transition: all 0.2s ease;
    white-space: nowrap;
}

.btn-home:hover {
    background-color: var(--primary-green);
    color: white;
}

/* KPI Grid */
.kpi-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 24px;
}

.kpi-card {
    background: var(--bg-card);
    border-radius: var(--br-md);
    padding: 24px;
    box-shadow: var(--shadow-md);
    display: flex;
    flex-direction: column;
    gap: 12px;
    transition: transform 0.2s ease;
}

.kpi-card:hover {
    transform: translateY(-2px);
}

.kpi-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.icon-bg {
    width: 48px;
    height: 48px;
    border-radius: var(--br-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
}

.icon-bg.blue { background-color: var(--light-blue); color: var(--primary-blue); }
.icon-bg.green { background-color: var(--light-green); color: var(--primary-green); }
.icon-bg.orange { background-color: var(--light-orange); color: var(--primary-orange); }
.icon-bg.red { background-color: var(--light-red); color: var(--primary-red); }

.badge {
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 700;
}

.badge.green { color: var(--primary-green); background: var(--light-green); }
.badge.red { color: var(--primary-red); background: var(--light-red); }
.badge.gray { color: var(--text-muted); background: var(--bg-body); }
.badge.orange { color: var(--primary-orange); background: var(--light-orange); }

.kpi-label {
    font-size: 13px;
    font-weight: 700;
    color: var(--text-main);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.kpi-value {
    font-size: 42px;
    font-weight: 800;
    line-height: 1;
}

.text-blue { color: var(--primary-blue); }
.text-green { color: var(--primary-green); }
.text-orange { color: var(--primary-orange); }
.text-red { color: var(--primary-red); }
.text-purple { color: var(--primary-purple); }

/* Common Card Styles */
.card {
    background: var(--bg-card);
    border-radius: var(--br-md);
    padding: 24px;
    box-shadow: var(--shadow-md);
}

.card-header {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 20px;
}

.card-header.center {
    justify-content: center;
}

.card-header h2 {
    font-size: 15px;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.card-header i {
    font-size: 24px;
}

/* Middle Row */
.charts-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 24px;
}

.chart-wrapper {
    position: relative;
    height: 280px;
    width: 100%;
}

/* Bottom Row */
.bottom-row {
    display: grid;
    grid-template-columns: 300px 1fr;
    gap: 24px;
}

.donut-wrapper {
    height: 220px;
    display: flex;
    justify-content: center;
    align-items: center;
}

.donut-center {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    font-size: 24px;
    font-weight: 800;
    color: var(--text-main);
}

.donut-legend {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-top: 20px;
}

.legend-item {
    display: flex;
    align-items: center;
    padding: 12px 16px;
    border-radius: var(--br-sm);
    font-weight: 700;
    font-size: 13px;
    color: #000;
}

.bg-light-green { background-color: var(--light-green); }
.bg-light-red { background-color: var(--light-red); }

.dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    margin-right: 12px;
}

.bg-green { background-color: var(--primary-green); }
.bg-red { background-color: var(--primary-red); }

.legend-item .label {
    flex: 1;
    color: var(--text-main);
}

.legend-item .value {
    font-size: 14px;
}

/* Table container adjustments */
.table-container {
    padding: 0;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.table-container .card-header {
    padding: 20px 24px 0;
}

.table-card-header {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 12px;
    justify-content: space-between !important;
    padding: 20px 24px 16px !important;
    border-bottom: 1px solid var(--border-color);
    margin-bottom: 0 !important;
}

/* Dropdown Filters */
.dropdown-filters {
    position: relative;
}

.filter-dropdown-menu {
    position: absolute;
    top: calc(100% + 12px);
    right: 0;
    width: 280px;
    background: var(--bg-card);
    border-radius: var(--br-md);
    box-shadow: 0 10px 30px rgba(0,0,0,0.15);
    border: 1px solid var(--border-color);
    padding: 24px;
    z-index: 100;
    display: flex;
    flex-direction: column;
    gap: 20px;
    opacity: 0;
    visibility: hidden;
    transform: translateY(-10px);
    transition: all 0.3s cubic-bezier(0.165, 0.84, 0.44, 1);
}

.filter-dropdown-menu.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.filter-item {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.filter-item label {
    font-size: 12px;
    font-weight: 800;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.filter-actions {
    margin-top: 8px;
    display: flex;
    justify-content: flex-end;
    border-top: 1px solid var(--border-color);
    padding-top: 16px;
}

.filter-group {
    display: flex;
    align-items: center;
    gap: 10px;
    background: var(--bg-body);
    border: 1px solid var(--border-color);
    border-radius: var(--br-sm);
    padding: 10px 14px;
    transition: border-color 0.2s ease;
}

.filter-group:focus-within {
    border-color: var(--primary-blue);
    box-shadow: 0 0 0 3px rgba(28,95,210,0.08);
}

.filter-group i {
    font-size: 16px;
    color: var(--text-muted);
}

.filter-group select {
    border: none;
    background: transparent;
    font-family: var(--font-family);
    font-size: 13px;
    font-weight: 600;
    color: var(--text-main);
    outline: none;
    cursor: pointer;
    min-width: 90px;
}

.table-wrapper {
    flex: 1;
    overflow-y: auto;
    padding: 0;
}

#ticketsTable {
    width: 100%;
    border-collapse: collapse;
    text-align: left;
}

#ticketsTable th {
    font-size: 12px;
    font-weight: 700;
    color: var(--text-muted);
    text-transform: uppercase;
    padding: 16px 24px;
    background-color: var(--bg-body);
    border-bottom: 1px solid var(--border-color);
    letter-spacing: 0.5px;
}

#ticketsTable td {
    padding: 16px 24px;
    border-bottom: 1px solid var(--border-color);
    font-size: 13px;
    font-weight: 600;
    color: var(--text-main);
    vertical-align: middle;
}

#ticketsTable tr:last-child td {
    border-bottom: none;
}

.ticket-id {
    color: var(--primary-blue);
    text-decoration: none;
}

.ticket-id:hover {
    text-decoration: underline;
}

.status-badge {
    padding: 6px 12px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 800;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    text-transform: uppercase;
}

.status-badge::before {
    content: '';
    display: block;
    width: 6px;
    height: 6px;
    border-radius: 50%;
}

.status-badge.ontime {
    background-color: var(--light-green);
    color: var(--primary-green);
}
.status-badge.ontime::before { background-color: var(--primary-green); }

.status-badge.overtime {
    background-color: var(--light-red);
    color: var(--primary-red);
}
.status-badge.overtime::before { background-color: var(--primary-red); }

.status-badge.closed {
    background-color: transparent;
    color: var(--text-main);
}
.status-badge.closed::before { background-color: var(--primary-green); }

.status-badge.open {
    background-color: transparent;
    color: var(--text-main);
}
.status-badge.open::before { background-color: var(--primary-orange); }

.status-badge.in-progress {
    background-color: var(--light-blue);
    color: var(--primary-blue);
}
.status-badge.in-progress::before { background-color: var(--primary-blue); }

.status-badge.queue {
    background-color: #f3eafd;
    color: var(--primary-purple);
}
.status-badge.queue::before { background-color: var(--primary-purple); }

.status-badge.status-other {
    background-color: var(--bg-body);
    color: var(--text-muted);
}
.status-badge.status-other::before { background-color: var(--text-muted); }


/* Loading and Error */
.loading-overlay, .error-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100vw;
    height: 100vh;
    background: rgba(255,255,255,0.9);
    z-index: 1000;
    display: flex;
    flex-direction: column;
    justify-content: center;
    align-items: center;
    gap: 16px;
    font-family: var(--font-family);
    font-weight: 600;
}

.loading-overlay.hidden, .error-overlay.hidden {
    display: none;
}

.spinner {
    width: 40px;
    height: 40px;
    border: 4px solid var(--light-blue);
    border-top: 4px solid var(--primary-blue);
    border-radius: 50%;
    animation: spin 1s linear infinite;
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

.error-overlay i {
    font-size: 48px;
    color: var(--primary-red);
}

.error-overlay p {
    color: var(--text-main);
}

/* Responsive */
@media (max-width: 1200px) {
    .dashboard-container {
        padding: 16px;
    }
    .kpi-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    .bottom-row {
        grid-template-columns: 1fr;
    }
    .donut-container {
        max-width: 600px;
        margin: 0 auto;
        width: 100%;
    }
}

@media (max-width: 768px) {
    .charts-row {
        grid-template-columns: 1fr;
    }
    .kpi-grid {
        grid-template-columns: 1fr;
    }
    .dashboard-header {
        flex-direction: column;
        gap: 16px;
    }
    .header-actions {
        width: 100%;
        justify-content: space-between;
    }
    .search-box input {
        width: 200px;
    }
}